It is very hard to run a business single-handedly and at some point you will need assistance in order to complete that two-man job or that rush job that is due by Friday. It is essential that you employ people that you TRUST to be ambassadors for your company especially if they are customer-facing. Remember it’s your reputation on the line so be clear and honest with your sub-contractors or employees what standards you expect. If you are sub-contracting make sure you have clear agreements in place, especially covering client confidentiality or disclosure.
Author: Catherine Wainwright
Useful stuff to help small business owners be more effective.